Technical Support
What are the Telecola service Internet speed requirements?
The minimum speed is 2 Mbps. Do not forget to check the connection speed. HD quality may require speeds of 4 Mbps and more.
Which devices are suitable for viewing?
- Any Smart with a special set-top box from Telecola.
- A laptop or computer with Windows, macOS, and Linux operating systems.
- Smartphone or tablet that uses Android or iOS operating system. Install the Telecola mobile app through Google Play or App Store.
- You can watch on any device with Internet access in any popular browser.
Can I use the Telecola service on multiple devices at the same time?
Easily! One login can be used simultaneously on up to 5 devices. This service is included in any package. The function works under the condition that all 5 devices have a common Internet connection and must be connected to the Internet through the same modem or router.
Test login has ended. What should I do?
If you liked the service, the quality of broadcasting, you could buy the desired subscription package on our website.
What happens if I move? Will I be able to use Telecola service?
You can use the Telecola service anywhere in the world (except the Russian Federation, India, Ukraine and Turkey), as long as you have access to the Internet.
Where can I get the username and password for viewing in the mobile application?
Username and password are digital and when you register you will get an e-mail on the e-mail address which you specified during registration. You can also find them in your personal account after registration.
Check your internet connection speed 
Setup instructions 
Software 
